Shipping and delivery

01Where we deliver

We deliver hardware and provide services across India. We do not ship outside India.

02Custom PCs and hardware

A custom PC is usually built, tested and dispatched within 3 to 10 working days of payment, depending on part availability. The expected dispatch date is written on your quote. Single parts and upgrades in stock are usually dispatched within 2 working days.

We ship through insured courier partners in protective packaging. Once dispatched, delivery usually takes 2 to 7 working days depending on your location. We email you the courier name and tracking number on the day of dispatch.

Shipping charges, if any, are shown on the quote before you pay. Local delivery and setup by our own team may be offered where we operate.

03Cafe setups and installations

Cafe setups are delivered on site by our team. The project plan in your quote sets out each stage, its expected start and completion dates, and when hardware will arrive at the site. We confirm each visit with you in advance.

04Software and digital services

Software, licences and other digital services are delivered electronically. Clavian access is activated, and login details are sent to your email, within 1 working day of payment. Custom software is delivered by milestone as set out in your quote, through a shared repository, a hosted link or an installer sent by email.

Nothing physical is shipped for digital services.

05Maintenance contracts

An AMC starts on the date shown on your invoice. Remote support is available from that date. Scheduled visits follow the plan agreed in the quote.

06Delays and failed deliveries

If a delivery is delayed beyond the date on your quote, we tell you by email with a new date. If a courier cannot deliver after repeated attempts and the parcel returns to us, we will arrange delivery again; the extra shipping cost may be charged if the failure was due to an incorrect address or no one being available.

07Checking your delivery

Please check the package when it arrives. If the box is visibly damaged, note it with the courier and send us photos within 48 hours, as described in our refund and cancellation policy.

For any question about a delivery, write to [email protected].